F.A.Q.   |   SERVICE REQUEST   |   WARRANTY   |   EXTENDED WARRANTY   |
BUYBACK PROGRAM   |   ORDER TRACKER

F.A.Q. | SERVICE REQUEST | WARRANTY | EXTENDED WARRANTY | BUYBACK PROGRAM | ORDER TRACKER

SERVICE REQUEST

Please fill out and submit the form below to receive a Return Authorization Number (RA#). It is highly recommended you upload a photo of your receipt for faster processing, and a receipt is mandatory for warranty claims. You may also upload photos of your tool to supplement your service request. Service requests will receive a response by e-mail within 48 hours (excluding weekends). A customer service agent may contact you for additional information or other concerns regarding your service request. Please note that any tools purchased within a year but is without a receipt is void of warranty.

*Tools purchased from third-party websites such as Amazon, Ebay, etc are not covered under warranty. Please call 470.375.5298 and consult with a Customer Service Agent for authorized online vendors.

Name:*
Business Name:

Please fill out following all address fields.

Address:*
Phone:*
E-mail:*
Model:*
Purchase Date:
Purchase Location:
Original Receipt:
Upload receipts(s):

A Return Authorization Number for warranty claims will only be issued to customers with valid receipts. Any tools sent in without a receipt will be void of warranty and will only qualify for the BuyBack Program.

Reason for Return (please be specific):*
Upload Photo(s):

Additional Information:

Please list any additional information that we need to be aware of.

Additional Information:

FOR LICENSED PROFESSIONALS ONLY:

Please provide us with your cosmetology license to take advantage of the full benefits of being a licensed professional using H2PRO tools

Are you a licensed professional?:
Copy of Cosmetology License:

Service Request